The IVR and Speech Experts

ICR Approach

A flexible and pragmatic approach to delivering successful projects

Application design
and delivery

Proven IVR and Speech application design and delivery methods

Applications

Frequently requested applications

Application Integration and Middleware

Meeting the challenge of complex application integration

Legacy Support

Helping our customers get the most value from existing technology

Migration to
Next Generation

Securing the benefits of new technologies

On Premise or Hosted

Flexible IVR and Speech application deployment options

Technologies and Skills

World class applications for the world's leading platforms

What's Hot?

More than 300,000 hosted IVR calls processed for retail banking customer campaigns in 2016

More than 300,000 hosted IVR calls processed for retail banking customer campaigns in 2016

ICR is a long standing supplier of IVR and Speech Recognition services to this high-street bank; including the

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How Natural Language Speech Recognition can reduce mis-routed calls

How Natural Language Speech Recognition can reduce mis-routed calls

By using Natural Language Speech Recognition, or 'Say Anything' many companies could reduce the high costs associated

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SUCCESS STORIES

IVR Development & Integration

Rapid delivery of high volume hosted IVR Systems for Retail Bank

AVAYA MPS APPLICATION IMPROVEMENTS

SEE ALL SUCCESS STORIES