The IVR and Speech Experts

ICR Approach

A flexible and pragmatic approach to delivering successful projects

Application design
and delivery

Proven IVR and Speech application design and delivery methods

Applications

Frequently requested applications

Application Integration and Middleware

Meeting the challenge of complex application integration

Legacy Support

Helping our customers get the most value from existing technology

Migration to
Next Generation

Securing the benefits of new technologies

On Premise or Hosted

Flexible IVR and Speech application deployment options

Technologies and Skills

World class applications for the world's leading platforms

What's Hot?

Reducing mis-routed calls with Natural Language Speech Recognition

Reducing mis-routed calls with Natural Language Speech Recognition

Many companies could reduce the high costs associated with mis-routed calls and increase the range of automated

More
ICR sponsors ACE - Aspect's Customer Experience European Conference

ICR sponsors ACE - Aspect's Customer Experience European Conference

ICR was proud to be a key sponsor of Aspects' July conference for customers and partners at Heathrow in July. In true

More

SUCCESS STORIES

Meeting the challenges of integration

Rapid delivery of high volume hosted services –Retail Banking customer

Increasing the benefits of existing applications.

SEE ALL SUCCESS STORIES