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Reducing mis-routed calls with Natural Language Speech Recognition

Reducing mis-routed calls with Natural Language Speech Recognition

Many companies could reduce the high costs associated with mis-routed calls and increase the range of automated

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ICR sponsors ACE - Aspect's Customer Experience European Conference

ICR sponsors ACE - Aspect's Customer Experience European Conference

ICR was proud to be a key sponsor of Aspects' July conference for customers and partners at Heathrow in July. In true

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