The IVR and Speech Experts

ICR Approach

A flexible and pragmatic approach to delivering successful projects

Application design
and delivery

Proven IVR and Speech application design and delivery methods

Applications

Frequently requested applications

Application Integration and Middleware

Meeting the challenge of complex application integration

Legacy Support

Helping our customers get the most value from existing technology

Migration to
Next Generation

Securing the benefits of new technologies

On Premise or Hosted

Flexible IVR and Speech application deployment options

Technologies and Skills

World class applications for the world's leading platforms

What's Hot?

AI Speech Recognition & Conversational IVR in the Contact Centre

AI Speech Recognition & Conversational IVR in the Contact Centre

It wasn’t too long ago that people were predicting that call volumes into the contact centre would fall off a

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SUCCESS STORIES

IVR Development & Integration

Rapid delivery of high volume hosted IVR Systems for Retail Bank

AVAYA MPS APPLICATION IMPROVEMENTS

SEE ALL SUCCESS STORIES