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ICR Hosted IVR Survey - 100,000 calls handled by hosted IVR survey for high-street bank during 2014.

ICR Hosted IVR Survey - 100,000 calls handled by hosted IVR survey for high-street bank during 2014.

ICR has been providing this high-street bank with hosted IVR survey applications for almost 10 years; during 2014 their

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How Natural Language Speech Recognition can reduce mis-routed calls

How Natural Language Speech Recognition can reduce mis-routed calls

By using Natural Language Speech Recognition, or 'Say Anything' many companies could reduce the high costs associated

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