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200,000 hosted IVR calls processed for retail banking customer in 2015 resulting in a saving of £300,000.

200,000 hosted IVR calls processed for retail banking customer in 2015 resulting in a saving of £300,000.

ICR is a long standing supplier of IVR and Speech Recognition services to this high-street bank, including the

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How Natural Language Speech Recognition can reduce mis-routed calls

How Natural Language Speech Recognition can reduce mis-routed calls

By using Natural Language Speech Recognition, or 'Say Anything' many companies could reduce the high costs associated

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