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25/07/2006 |
ICR has re-branded
ICR is one of the best kept secrets in the industry is how one of our customers recently described us and one of the reasons why we decided to re-brand, re-launch and make even more people aware of our existence and services.
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25/07/2006 |
ICR host automated telephone Customer Surveys for Lloyds TSB
ICR s hosted automated survey solution is proving to be a big hit in Lloyds TSB Telephony centres.
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03/05/2006 |
All Encompassing IVR / Speech Optimisation: ICR working with SOH
Aligning ICR's technical expertise in voice systems and call flow design with SOH's creative methods for improving the caller experience is proving to be a compelling proposition for many companies.
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03/05/2006 |
YHCCN call upon ICR to provide a register of Contact Centre specialists
ICR have been asked by the Yorkshire & Humber Contact Centre Network (YHCCN) to provide a register of ICR's team of industry specialists to YHCCN members. Charles O'Donnell, Executive Director of YHCCN commented, "Members often need access to key specialists who can provide assistance with change management, business process improvement and automation inititiatives within their centres, as well as interim managers. ICR can bring those skills to our Members."
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03/05/2006 |
ICR judge at European Call Centre of the Year 2006
ICR director Andrew Bentley will again be acting as a judge to help find the European Call Centre of the Year in association with Call Centre Focus, the UK's leading customer focus magazine. For the 4th consecutive year he will be visiting companies which have been short-listed for their outstanding efforts and nominated for awards in a number of categories, as well as the prestigious, overall European Call Centre of the Year award.
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03/05/2006 |
ICR cost effective IVR (demos now available)
Voice based self-service applications can undoubtedly provide significant cost savings and enhanced access for customers to services and information. In the past, unfortunately, the high capital cost of IVR equipment meant that these benefits have only been available to large organizations.
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03/05/2006 |
ICR Biometric demo
ICR uses biometric voice verification to create IVR and contact center processes which are not only more convenient and enjoyable for customers to use, but also which provide greatly increased security for the customer and a means to combat fraud for banks and merchants.
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03/05/2006 |
ICR's Andrew Bentley joins Expert Team for Contact Centre advice
Andrew Bentley of ICR has been selected to join YHCCN's Expert Panel, comprising some of the Region's leading contact centre experts to assist with YHCCN member enquiries. YHCCN Executive Director, Charles O'Donnell explains, "Andrew was an obvious choice for expert, with his many years of working with organisations to improve their contact centres performance & automation processes."
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