IVR & Speech Demos - Caller Identification and Verification

The ability to automate the Caller Identification & Verification process brings significant benefits to an organisation in the form of reduced costs and improved advisor morale. We have therefore provided two applications – one Touch-Tone and one Speech Driven – to show how automated ID&V can take place. They also illustrate the potential for automated call routing based on the individual who is calling and the nature of their call.

Try the demonstration
Below you will find a list of dummy account holders, each of whom has an account number and associated PIN. These are used to identify and then verify account holders after which a rules engine decides how to treat them based on their status.

To try the interactive applications, choose an account from the list below and for: -

If you would like to find out more, please call 01274 821111 or click here to send an e-mail

< back to demos page