ICR delivers USA based global VOIP messaging service for ARINC
ICR provides hosted 'outbound' IVR survey to capture customer feedback for a high street bank's Speech Recognition application.
How we helped TOTAL improve it's service through use of our automated IVR customer surveys
Independent system review and training for AVAYA Definity Switch users
How we converted an operator-handled, six minute call into an 81 second automated task - efficiency of resource plus an enhanced customer experience
How we launched a fully operational, 3 million pound new-build, ultimately 700 seat, Call Centre in just 8 months - All logistical planning, project management and installation
How our hosted IVR surveys are proving to be a big success for Hitachi Capital Consumer Finance
How we provided a mobile interface for field staff who needed real time information at their fingertips - a quick and economical solution utilising existing resources
How we developed an Interactive Voice Response Interface for a Self Service Share Save Scheme - the interface proved to be a unique selling point for the product
How we helped deliver ground breaking speech solutions by providing expertise, technology and a safe environment for development and testing
Providing an SMS system to assist in a collections environment with an ROI of one week
To
view some of these case studies, you must have Adobe Acrobat Reader
installed. If you do not, you can download the reader from here.
click the logos to view a
