How we helped TOTAL improve it's service through use of our automated IVR customer surveys
Independent system review and training for AVAYA Definity Switch users
How we converted an operator-handled, six minute call into an 81 second automated task - efficiency of resource plus an enhanced customer experience
How we launched a fully operational, 3 million pound new-build, ultimately 700 seat, Call Centre in just 8 months - All logistical planning, project management and installation
Combining leading speech technologies to create bespoke solutions and innovative products
How we provided a mobile interface for field staff who needed real time information at their fingertips - a quick and economical solution utilising existing resources
How we developed an Interactive Voice Response Interface for a Self Service Share Save Scheme - the interface proved to be a unique selling point for the product
How we helped deliver ground breaking speech solutions by providing expertise, technology and a safe environment for development and testing
Delivering consultancy services; from one day's input of expertise or a team to deliver a critical project, torecruiting the permanent staff your business needs.
How we helped achieve a greater return on investment from existing call centre technology - unlocking the potential by making new initiatives happen
Providing an SMS system to assist in a collections environment with an ROI of one week
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