Deployment options

Hosted IVR Services

We provide a choice of hosted IVR services and Speech Recognition options, and the sophisticated data capture and integration processes which many hosted IVR solutions require.  Our hosted IVR services can be used for both strategic and tactical deployments where, for example, use of live agents may be impractical or too costly.

Importantly, the customers who take advantage of our hosted IVR services operate with the knowledge that ICR has passed stringent checks on its data and physical security environments by a number of our financial services clients and third party IT security auditors.

On-Premise

ICR will design and build high-quality applications for your existing on-premise IVR and Speech Recognition platform, or provide a complete integrated turnkey platform and application solution working in tandem with a range of technology partners.