The company’s continued achievements in providing IVR solutions are realised through its ability to adapt to constantly evolving business and technology landscapes and to stay at the forefront of IVR innovation for the benefit of its customers.

The ability to adapt and meet customers’ changing needs is partly the result of ICR’s ownership structure; the company is wholly owned by its directors and employees; this combination affords it the flexibility to make rapid practical business decisions without the constraints of deferral to a remote authority or external investors.

Our longevity and success is supported by the ratings applied to ICR by independent business and credit rating companies such as D&B, who consistently award excellent scores to the organisation in terms of its financial position and sustainability.

We aim to continue to meet and exceed our clients’ expectations and generate overwhelmingly positive feedback from the likes of Lloyds Bank, Vodafone, Equinity, JD Williams and Lloyds Asset Finance. ICR offers solid IVR and Speech Recognition expertise, a flexible approach and a willingness to go the extra mile.