An introduction to Speaker Verification and Voice Biometrics technologies. The paper explains, at a high level, the main concepts, benefits, modes of deployment and risks associated with Speaker Verification processes and Voice Biometrics technologies, as well as examples of current deployments.
"Deploy & Forget" is the approach many companies take to delivering their IVR and Speech Recognition applications. Improving Speech Recognition applications or 'tuning' can provide substantial benefits following go-live.
An introduction to automating the identification and verification (ID&V) process using Speech Recognition and IVR technologies. This guide is complemented by the guide to Voice Biometrics below.
Financial Times article Sept 2008
An interview with ICR and Contact Centre World expressing views on key developments in the Contact Centre industry
Explores the potential for providing web based content over the phone