White Paper

December 2013
Guide to Voice Biometrics. Download

An introduction to Speaker Verification and Voice Biometrics technologies. The paper explains, at a high level, the main concepts, benefits, modes of deployment and risks associated with Speaker Verification processes and Voice Biometrics technologies, as well as examples of current deployments.

December 2013
Improving IVR & Speech Recognition Applications. Download

"Deploy & Forget" is the approach many companies take to delivering their IVR and Speech Recognition applications. Improving Speech Recognition applications or 'tuning' can provide substantial benefits following go-live.

March 2014
Guide to ID&V using IVR & Speech Recognition. Download

An introduction to automating the identification and verification (ID&V) process using Speech Recognition and IVR technologies. This guide is complemented by the guide to Voice Biometrics below.

Article

March 2014
A Sound Call in a Growing Market. Download

Financial Times article Sept 2008

April 2014
Industry execs share their view - Contact Centre World. Download

An interview with ICR and Contact Centre World expressing views on key developments in the Contact Centre industry

April 2014
Say “hello” to a new web revolution! Providing Telephone Access to Web Content. Download

Explores the potential for providing web based content over the phone

Further Information

July 2014
Job Specification - Experienced IVR Analyst Developer. Download

July 2014
Job Specification - Computing Graduate. Download