ICR’s Capabilities

ICR’s specialist teams use a variety of techniques and technologies for Speech Recognition and IVR development and integration with virtually all environments, be they entirely new, or those which combine both new and legacy components.

Success stories
Speech Recognition and IVR integration successes ICR has delivered include:

  • Design, development and delivery of middleware to integrate a suite of Genesys IVR
    applications into an evolving banking infrastructure.
  • Design, development and delivery of a Java layer for communication between AVAYA Orchestration Designer applications and legacy systems in a retail environment.
  • Design, development and delivery of bespoke software functions to compensate for shortcomings in a Mobile operators’ IVR environment.
  • Design, development and delivery of a communication solution to mediate calls and consolidate methods of interaction for a Mobile operator.