Our technical and business expertise is a given; over many years we have worked with all the major IVR and Speech Recognition application development tools and delivered solutions utilising the latest standards-based technologies, such as VXML and Java, as well as proprietary IVR systems for legacy environments.
Our customer-focused approach to IVR and Speech Recognition application design, development and post-deployment tuning ensures easy and efficient customer interactions which positively re-enforce our clients’ brands, and result in exceptionally high levels of automated call maturity.
We know that projects need structure and careful management and our team is headed by experienced project and programme managers equipped with a structured methodology designed specifically for delivering IVR and Speech Recognition applications. We couple this with a pragmatic, flexible and collaborative approach so our customers enjoy the best of both worlds.
Our flexible approach also applies to application licencing; if we are commissioned to build a bespoke application there will be no application licencing costs and whilst we provide a full application support service, we don’t tie our customers down. If they want to take ownership of applications themselves – that’s fine.