ICR Can Help
The latest technologies offer a number of compelling advantages, but many of our customers still need to "sweat" their current assets and have a cost-effective IVR support function in place; they need to balance expenditure and operational risk when replacing systems running in highly complex environments.
ICR therefore provides a comprehensive and cost-effective IVR support service for IVR applications and can also arrange IVR support for legacy hardware and software platforms. Our customers find this not only avoids spiralling costs, but can also reduce outgoings from current levels as well as mitigate operational risk.
An added advantage is that where support has previously been outsourced we can help to ensure that current applications are fully under our customers’ control, in terms of source code and documentation. This is a key step in planning for the orderly migration to a new platform when that time ultimately comes.