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The first touch-point for many callers when contacting an organisation is an IVR or Speech system,
and this provides an excellent opportunity to leave a lasting, positive impression on both existing
and potential customers.
Our IVR and Speech Recognition Consultancy services will enable you to leverage the most benefit
from these technologies by deploying engaging, user-friendly IVR and Speech recognition applications
which not only satisfy the caller's needs in an efficient manner but also reinforce corporate brand
and values. Our consultants have the experience and expertise to ensure
your applications are optimised for the benefit of the organisation and the customer.
Our Speech Recognition and IVR consultancy services are wide ranging and include:
- Initial investigation to identify where automation will bring
most benefits
- Workshops to give you an understanding of the available technologies
and what they can do for you
- Procurement support
- Independent project and supplier management
- User interface design
- Application persona design in line with corporate branding.
We are also frequently asked by our customers to provide a health check of existing automated
telephone-based systems in order to identify and improve current applications and infrastructures.
For further information please read:
Optimisation of IVR and Speech Solutions
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