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ICR’s hosted IVR platform provides the ideal environment for hosting
IVR applications which meet the needs of mission critical and large
scale deployments. Our multi-tenant hosted solution is also an excellent
option for smaller IVR deployments or pilot IVR applications.
Our IVR platform combines leading interactive voice response and speech
recognition technology with SMS and internet services to give multi-channel
potential and is being used by major high street banks and retail organisations
for multiple applications.
The flexibility of our hosted IVR infrastructure ensures that additional
capacity can be brought online in a short space of time when required.
IVR, speech recognition and data applications are distributed across two
geographically separate sites using a telco-grade infrastructure incorporating
full dual-site redundancy. Un-interrupted 24x7 service is provided via automatic
re-routing of calls should any delivery problems occur at a single point.
To explain this further please click: -
IVR hosting infrastructure diagram
Management Information is provided to our customers when they need it. Data is
delivered to the client’s chosen destination via their preferred route which
can include remote access through a browser application or information can be
encrypted and sent electronically on a scheduled basis. Both options support the
integration of information with on-premise in-house applications and systems.
Please contact us to discuss
further
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