ICR Library

• ICR - The latest development in voice technologies
• Speech Recognition vs Touch-Tone - which is best for you?
• Automated Call Handling - Part of the Antidote to Overseas Outsourcing
• I hate thoses machines; I just want to speak to someone
• Speaker Verification - is about to take off?

White Papers

• The Speech Enabled Business Lifecycle (pdf)
• A Guide to Speaker Verification (pdf)
• Usability Studies for the Optimisation of IVR & Speech Solutions (pdf)
• A Guide to Automated ID & V (pdf)

Articles

• Say “hello” to a new web revolution! Providing Telephone Access to Web Content July 2004, Yorkshire Forward
• An executive view of issues facing Contact Centres  December 2003, Contact Centre World

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