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13/01/2010 |
Many companies have made large capital investments in IVR and Speech Recognition systems, but the real ROI and benefits are delivered over a number of years following this investment. However, no company's business remains static - so how can you ensure that your Nortel IVR systems are performing to their maximum, and how can you keep them up to date with the changing demands on your business?
ICR is the UK's leading independent Nortel IVR application specialist, providing a comprehensive range of services to enable Nortel users to get the most out of their IVR systems by:
- Identifying additional areas which can benefit from automation
- Designing and delivering new IVR and Speech Recognition applications
- Enhancing current IVR and Speech application performance
- Improving management information and monitoring
In addition we provide support services for applications, hardware, systems software and code libraries.
With an eye on the future, ICR also works with companies to develop strategies to protect their future operations by providing a migration path to next-generation, standards-based speech and media platforms
A highly experienced supplier
ICR has been developing business-critical IVR and Speech applications for the UK's Nortel user base for over 10 years, via Nortel themselves and directly to end clients such as Lloyds Banking Group, Cable & Wireless and Vodafone.
Don't put your business on hold
It's clear that a number of companies have delayed initiatives to deploy new and additional IVR functionality given the uncertainties surrounding the Nortel product line, but ICR's expertise gives customers the confidence to progress, in the knowledge that current and future requirements can be met and supported.
Application Deployment Strategies and Tools
Many customers are keen to maintain a development strategy which utilises Nortel's own development tools, which ICR is well positioned to support. In addition, our experience in standards-based development tools means we can support organisations who want to move forward with more open approaches. The de-coupling of IVR applications from the platform makes future platform migrations less costly and challenging.
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