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You can find out more about our highly experienced network of
Associate Consultants from the sample of people profiles
here. (This line will need to be copied into the Associate
Consultants Section and then linked here)
Please click on the descriptions below to find out more for
each profile; your selection will open in a new window
(Profile ref no: ICR / 8554)
Accomplished, energetic, dynamic and visionary leader, self-motivated
team player with proven track record of managing people and operations.
A leading practitioner in achieving results through motivation.
Exceptional people management skills leading up to 500 telephone
agents.
(Profile ref no: ICR / 0628)
A Head of Customer Service, used to establishing, developing
and running award winning contact centres in a diverse range
of market sectors. A strategic thinker, enthusiastic communicator,
with excellent influencing skills and proven change management
capability.
(Profile ref no: ICR / 0584)
Highly innovative customer focused change manager, with 11 years
senior management experience in which last 5 have been engaged
in delivering major change initiative. A proven track record
of directing diverse and multifunctional teams.
(Profile ref no: ICR / 7153)
Highly experienced operational change specialist within the
financial services and retail contact centre arena. Strong
ability to use business analysis and operational management
experience to provide a logical approach to solving complex
problems.
(Profile ref no: ICR / 7563)
An experienced Business Analyst and Project Manager with a
strong change management background. Ability to communicate
at all levels, bridging the gap between board level and operations.
Experienced within Insurance, Retail Finance, Telecomms and
Construction sectors.
(Profile ref no: ICR / 5830)
A Senior Management Consultant, specialising in Customer Service,
who has undertaken assignments in the financial services, cable,
utilities travel and retail sectors, mainly in relation to
Contact Centres. Previously a senior executive at leading High
Street Bank.
If you would like to find out more about any of the above people,
or would like to discuss a resourcing need please call 01274 821111
or click here to
send an e-mail.
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