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We have provided assistance
on various projects across a number of industry sectors.
Here are some examples of how we have helped our customers:
Insurance & Financial Services
- Business analysis and mapping process to ensure the insurance
company was FSA regulation compliant
- Project management and project office administration of an
offshore contact centre for a leading insurance company
- Business process re-engineering of a new loan insurance protection
product together with training management & definition
- Business process re-engineering of telemarketing activities
for a financial services contact centre.
- Interim contact centre management for a large outsourced
financial services contact centre
Banking
- Project managing and provision of business analysis of an
Internet loans offering and on line help system.
- Business analysis and project management of new CRM replacement
programme for a leading high street bank
- Project management and business process analysis in line
with the new Direct Marketing Directive, Customer Credit Act
and FSA regulations
- Programme management and business analysis of a bank’s
wealth management programme
Utilities
- Provision of a team to migrate a new customer care and billing
system for a large telecoms company - providing programme &
project management, technical and business analysis, test management
and system support
- Building a data warehousing solution for a utility company’s
new customer contract to provide complex reporting and management
information
- Avaya System health check and system review with user training
for a utilities contact centre
- Management of permanent recruitment campaigns to establish
a new IT department, assisting senior managers with strategy,
planning, advertising tools, pre-selection and on site interviewing
Retail
- Provision of contact centre management information system
for a leading retail chain - encompassing project management,
database design & development, technical and business analysis.
- Business continuity review & recommendations for multi-site
contact centres.
- Provision of an Interim IT Director and Programme Manager
for a household retail chain’s rapidly growing IT Department.
- Resource planning strategy and provision of staffing structures
across multiple contact centres
- Project management of new store openings and EPOS implementation
- Permanent recruitment campaigns for IT Directors and senior
key management positions
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