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IVR Development & Integration

IVR development projects produce applications which are almost always deployed within complex technical environments and require varying degrees of integration; this can often be the most technically challenging aspect of an IVR development project. Below are a few examples where ICR has delivered not only the IVR...

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Rapid delivery of high volume hosted IVR Systems for Retail Bank

IVR systems are developed by ICR for on-premise and hosted services, and ICR has been this Bank’s hosted IVR systems provider for many years. The Bank values ICR’s development expertise, flexibility, rapid response times and detailed understanding of their requirements; which mean our hosted IVR systems...

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AVAYA MPS APPLICATION IMPROVEMENTS

This large specialist financing organisation services millions of customers via a number of AVAYA MPS applications. Self-service is a key element of the business’ strategy for efficiently managing its customer needs and costs. For its AVAYA MPS IVR and Nuance Speech Recognition applications the organisation uses a...

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Genesys IVR Application Development

ICR is a long standing provider of Genesys IVR applications and in addition to being a Genesys Professional Services partner is also called upon to design and develop Genesys IVR applications for large systems integrators and end user clients. As an existing supplier of Genesys IVR applications to this telco / systems...

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IVR Payments - JD Williams

ICR is frequently asked to develop PCI compliant IVR Payments and Customer ID&V applications. For this project our VUI design and technical expertise enabled JD Williams to significantly increase the volume of automated IVR Payments and ID&V beyond their expectations. In a phased deployment ICR’s...

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AVAYA Orchestration Designer

ICR has been Vodafone's preferred AVAYA Orchestration Designer application development partner for a number of years; we are responsible for developing mission critical Orchestration Designer IVR applications processing pre-pay and post-pay sales and service calls. These touch-tone applications are instrumental to the...

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Developing & Hosting Speech Recognition Solutions for Equiniti

Speech Recognition solutions are developed by ICR for on premise systems and our hosting facilities. The Speech Recognition solutions we provide to Equiniti are a great example of ICR’s hosted solutions which integrate Speech Recognition, IVR and SMS. Our hosted Speech Recognition solutions are a key delivery...

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AVAYA IVR Support & Development

Following the change of ownership and re-branding of the Nortel product set to AVAYA, FDI turned to ICR for on-going AVAYA IVR development and support for new and existing applications and hardware. FDI provide a range of “White Label” services associated with the provision and administration of own-brand...

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AVAYA Orchestration Designer IVR

ICR is a preferred supplier for the design and delivery of IVR applications to this major contact centre outsourcer and was asked to deliver a suite of highly complex IVR applications for a new to market mobile offering.  Working closely with the outsourcer, the end user and 3rd party database provider, ICR is a key...

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IVR Surveys

IVR surveys are an excellent method for efficiently capturing high-volumes of customer feedback, they have been a constant feature of our IVR hosting facility for over ten years, servicing organisations such as Lloyds Banking Group, Hitachi Capital, CPW and Total.  Our IVR survey applications are designed and built...

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AVAYA IVR Applications

This American Credit Union has assets exceeding $5 billion and a membership of over 350,000. In previous years it had favoured outsourcing its IVR and Speech Recognition self-service functions to a hosting provider but in 2015 it decided it would be beneficial to bring the services in-house. Bringing the services in house...

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