AVAYA IVR Support & Development

Following the change of ownership and re-branding of the Nortel product set to AVAYA, FDI turned to ICR for on-going AVAYA IVR development and support for new and existing applications and hardware.

FDI provide a range of “White Label” services associated with the provision and administration of own-brand credit cards for a wide range of customers. Having delivered these services successfully for many years, an extensive range of extremely robust and reliable IVR applications has been developed with ICR’s assistance.

Not only has ICR been able to reduce support and IVR application development costs, we have facilitated the delivery of enhanced functionality and the restructuring and re-location of FDI’s telephony and IVR platforms.