Rapid delivery of high volume hosted IVR Systems for Retail Bank

IVR systems are developed by ICR for on-premise and hosted services, and ICR has been this Bank’s hosted IVR systems provider for many years. The Bank values ICR’s development expertise, flexibility, rapid response times and detailed understanding of their requirements; which mean our hosted IVR systems can be deployed easily and efficiently when internal teams are running at capacity and timescales are tight.

Via its hosted IVR systems ICR has processed millions of automated calls on behalf of The Bank and has successfully completed wide ranging and stringent audits by the Bank and independent 3rd parties.

A wide range of IVR services have been developed for automatically capturing data and forwarding calls to agents if required.

Example Applications

  • Customer opt-in to new savings products
  • Customer opt-in and opt-out of new credit card products and promotions
  • Automated read back of T&C’s following product sales
  • Customer opt-out of changes to the frequency of Bank communications
  • IVR training aids for Call Centre Agents
  • High volume IVR surveys for Voice of the Customer and Treating the Customer Fairly initiatives.