Voice User Interface Design & Application Development

Our structured project methodology has been adopted for the specific purpose of delivering Voice Self-service applications. Speech Recognition and IVR design is governed by tried and tested Voice User Interface (VUI) principles which form a baseline for development and overall user experience.

However, we offer great flexibility and ICR's IVR design and development expertise can be accessed at any stage of your IVR solution’s lifecycle, from requirements gathering and VUI design through to post deployment application tuning. We’re equally happy to provide resources, with specific skills, to augment in-house teams. The results are effective, user-friendly applications delivering exceptional levels of automation.

Our VUI design services are independent of proprietary technology, however, ICR has experience of most of the main IVR development environments for building Speech Recognition and IVR applications. For more information on technology visit our technologies and skills section.

The HCI (human computer interaction) principles we employ include heuristics, user-centred design and usability engineering and testing. 

IVR Application and Speech Recognition Project Lifecycle

This is an end-to-end application project lifecycle, but ICR’s services can be utilised at any point or we can take responsibility from start to finish.