More than 300,000 hosted IVR calls processed for retail banking customer campaigns in 2016

More than 300,000 hosted IVR calls processed for retail banking customer campaigns in 2016

ICR is a long standing supplier of IVR and Speech Recognition services to this high-street bank; including the provision of hosted IVR applications supporting customer initiatives across a number of d...

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How Natural Language Speech Recognition can reduce mis-routed calls

How Natural Language Speech Recognition can reduce mis-routed calls

By using Natural Language Speech Recognition, or 'Say Anything' many companies could reduce the high costs associated with mis-routed calls and increase the range of automated customer interactions wi...

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