As an industry leader, ICR is constantly seeking out IVR self-service technological innovation and new practices, and turning them into real world deployments. In this section you'll find 'What's Hot', and how you can capitalise on it!
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It wasn’t too long ago that people were predicting that call volumes into the contact centre would fall off a cliff as customers switched channels to mobile apps, chat, social media etc. But now...
Business-critical voice applications for companies in finance, mobile and fixed-line telephony, retail and utilities.