ICR is a long standing supplier of IVR and Speech Recognition services to this high-street bank; including the provision of hosted IVR applications supporting customer initiatives across a number of departments, products and services.
During 2016 ICR designed, deployed and hosted a range of IVR applications including post-call surveys and services to capture details required to identify customers who choose to either opt in or opt out of proposed product amendments and other Bank initiatives.
The number of calls processed by ICR’s IVR hosting environment for these services during 2016 was over 300,000 and accounted for 600,000 inbound minutes saving the Bank notable contact centre FTE and internal IT costs.
The Bank values ICR’s ability to deploy new services and make changes at short notice; ICR’s detailed understanding of the Bank’s needs and processes contribute to rapid response times and successful deployments
If you would like to find out more please use our enquiry form or call us on 01274 821111